Everything families, caregivers, and facility partners ask about non-emergency medical transport.

Non-emergency medical transportation, or NEMT, is safe, scheduled, professional transportation to and from medical appointments for patients who cannot drive and do not require an ambulance. NEMT covers wheelchair transport, ambulatory rides, gurney (stretcher) transport, and recurring dialysis rides.

No. DayLight provides non-emergency medical transportation only. An ambulance is for emergencies and carries clinical staff. NEMT vehicles are vans and sedans driven by CPR and first-aid trained drivers. If a rider becomes unstable during a DayLight trip, the driver calls 911.

Our office is at 311 East Main Street, El Cajon, California 92020. We are based in the heart of Little Baghdad and serve all of San Diego County.

Yes. We are a registered California business (RSN Transportation Services Inc, DBA DayLight Med Transportation). We carry commercial auto liability, general liability, and workers' compensation insurance. Certificates of insurance are available to facility partners on request. Our National Provider Identifier (NPI) is 1912590597.

Core hours are Monday to Friday 6:00 AM to 10:00 PM, Saturday and Sunday 7:00 AM to 8:00 PM. Extended evening and weekend dispatch is available for urgent rides. Call to confirm a specific time.

You can add DayLight to your phone’s home screen from any modern browser using the install prompt at the bottom of the site. The experience works offline for previously visited pages. A native app is on the roadmap.

DayLight Med Transportation was established in 2021. The first vehicle rolled from our East Main Street office the week after we registered with the National Plan and Provider Enumeration System (NPPES).

We provide wheelchair transportation, ambulatory medical transportation, gurney and stretcher transport, recurring dialysis rides, hospital discharge transport, senior transportation, VA and veterans transportation, adult day health and PACE program rides, and long-distance medical transport to Los Angeles, Orange County, and Imperial Valley.

Wheelchair transportation means the rider stays in a wheelchair during the entire trip. Our vans have certified ramps, four Q-straint tie-downs that secure the chair frame to the vehicle floor, and a separate lap belt and shoulder harness for the rider. Manual chairs, power chairs, scooters, and bariatric chairs are all accommodated.

Ambulatory medical transportation is for riders who can walk with or without a cane or walker and who can get in and out of a sedan or low-step van with light help from the driver. It is typically the most affordable service level.

Gurney or stretcher transportation is for riders who cannot sit up safely for the trip. It uses a locking stretcher with four securement points, two trained attendants on every trip, and an oxygen-capable vehicle. Typical use cases include post-surgical transport, hospice transfers, and advanced illness.

Yes. Recurring dialysis rides to Fresenius Kidney Care (Fletcher Parkway, Balboa), Kaiser Permanente RAI, DaVita East County, DaVita Chula Vista, DaVita Spring Valley, and Satellite Healthcare are one of our core services. We assign consistent drivers and lock in the schedule across the month.

Yes. We handle same-day discharge transportation from Sharp Grossmont, Sharp Memorial, Sharp Chula Vista, Scripps Mercy, Scripps La Jolla, Scripps Green, UCSD La Jolla, UCSD Hillcrest, Kaiser Zion, Kaiser San Diego, VA San Diego, Palomar Escondido, and Paradise Valley. Case managers and discharge planners can call our direct dispatch line.

Yes. We serve VA San Diego (La Jolla), the Mission Valley OPC, the Chula Vista OPC, the Oceanside CBOC, and VA Community Care Network authorized appointments countywide.

Yes. We drive veterans, patients, and families to Los Angeles, Orange County, Riverside, and Imperial Valley for specialty appointments, hospital transfers, and family reunification. Quotes are provided in advance.

Yes. Our vans are oxygen-capable. Tell dispatch the oxygen flow rate (liters per minute) and whether the tank is coming with the patient so we configure the right vehicle.

Yes, up to the rated capacity of the stretcher and vehicle. Call dispatch with the approximate weight range and we will match the right vehicle.

Yes. We provide recurring daily transportation to St. Paul’s PACE, Gary and Mary West PACE, InnovAge PACE San Diego, Glenner Family Centers, and multiple adult day health centers across San Diego County.

Call our dispatch line at (619) 642-4000 for the fastest confirmation. You can also use the online booking wizard on this site. For recurring dialysis or weekly appointments, one call sets up the full standing schedule.

For non-urgent rides, 24 hours is ideal. 48 to 72 hours is preferred when using a Medi-Cal or Medicare Advantage broker. Same-day rides are accepted whenever dispatch availability allows.

Yes. Call dispatch directly for the fastest same-day confirmation. Availability depends on fleet load. We tell you upfront if we cannot stage a vehicle.

Yes. The online booking wizard collects pickup, drop-off, date and time, service level, rider details, and insurance or payment method. Dispatch calls to confirm the pickup window.

Rider name and phone. Pickup address. Drop-off address or facility. Preferred pickup time. Service level (wheelchair, ambulatory, gurney). Insurance plan or payment method. Any special needs like oxygen, companion rider, or a specific language preference.

Call dispatch with the clinic name, treatment days (for example Monday, Wednesday, Friday), and the preferred pickup time. We lock in the full month of rides, assign a consistent driver, and coordinate with the clinic on return pickup windows.

Yes. Call dispatch as soon as you know. Changes are free when made more than 2 hours before pickup. Last-minute cancellations may incur a fee depending on the service level.

Consistent driver assignment is our default for recurring rides. Occasionally illness or schedule changes require a substitute; you will hear from us first.

Yes. Tell dispatch whether you want the driver to wait at the appointment (wait-and-return) or to return at a confirmed pickup time. Short appointments under 30 minutes are usually wait-and-return; longer appointments schedule a return pickup.

Yes. One family member or caregiver is always welcome. Tell dispatch at booking so we reserve seating.

Yes. We coordinate Medi-Cal non-emergency medical transportation through approved broker networks including American Logistics (Molina), Modivcare, MTM, and plan-direct contracts with Community Health Group, Health Net, Kaiser Medi-Cal, and Blue Shield Promise.

Yes, for Medicare Advantage plans that include a supplemental transportation benefit. We work with multiple MA plan transportation networks. Check your Evidence of Coverage or call your plan to confirm your ride limits and eligible destinations.

Usually no. Original Medicare (Parts A and B) does not routinely cover non-emergency medical transportation. Medicare Advantage plans often do, through a supplemental benefit.

Yes. Veterans with VA Community Care Network transportation authorizations can use DayLight. Share the authorization details at booking and we handle the trip documentation and billing.

Yes. Private pay is always an option. We quote transparent flat base plus per-mile pricing so the cost is predictable. Credit cards, debit cards, and ACH (for facility partners) are accepted.

You have options. Ask the clinic to re-document medical necessity, file a grievance with your plan, or book DayLight as private pay and handle reimbursement separately. We can help walk through the process.

Private-pay pricing depends on the service level and distance. Ambulatory rides typically start around $65 base (10 miles) plus $2.50 per additional mile. Wheelchair rides typically start around $95 base plus $3.50 per mile. Gurney rides typically start around $195 base plus $5 per mile. Always call for a specific quote.

After-hours or weekend rides may add a $25 to $75 surcharge depending on the service level and the time requested. Dispatch quotes the total before dispatching the vehicle.

Yes. Recurring weekly rides, especially dialysis, qualify for volume pricing. Facility partners who book three or more regular patients get a dedicated rate card.

Short waits under 30 minutes are usually included. Longer waits are billed at an hourly rate that we confirm before dispatching. If the appointment is long, we often schedule a return pickup instead.

Tips are appreciated but never expected. Tipping is not required and drivers do not pressure for tips.

We serve El Cajon, La Mesa, Santee, Lakeside, Spring Valley, Lemon Grove, National City, Chula Vista, Coronado, San Diego (city), Poway, Rancho Bernardo, Mira Mesa, Kearny Mesa, Clairemont, La Jolla, Pacific Beach, and the rest of San Diego County. Long-distance trips to Los Angeles, Orange County, Riverside, and Imperial Valley are available by appointment.

Yes. El Cajon, La Mesa, Santee, Lakeside, Lemon Grove, Spring Valley, Rancho San Diego, Alpine, Jamul, and the rest of East County are our strongest coverage zone because our office is in El Cajon.

El Cajon: 92019, 92020, 92021. La Mesa: 91941, 91942. Santee: 92071. Lakeside: 92040. Spring Valley: 91977, 91978. Lemon Grove: 91945. Chula Vista: 91910, 91911, 91913, 91914. San Diego: 92101, 92103, 92108, 92111. Call if your zip is not on this list and we likely still cover you.

Yes. Long-distance trips to LA, Orange County, Inland Empire, and Imperial Valley are available by appointment with advance notice and a quoted rate.

Yes. Our wheelchair vans have certified ramps, four-point Q-straint securement, rider lap and shoulder belts, and clear interior space for manual and power chairs.

Yes. Tell dispatch the chair make and model at booking so we assign a van with an appropriately rated ramp.

Yes. Every wheelchair-capable driver is trained in Q-straint four-point securement. Training is refreshed on a regular cadence.

Yes. Our drivers are trained in calm, dementia-aware communication. For first-time riders, we recommend a family caregiver ride along on the first trip.

Yes. Service animals are welcome on every ride.

Yes. Let dispatch know so we assign a driver who can communicate clearly with the rider and take any extra time needed at pickup and drop-off.

Yes. DayLight is based in El Cajon’s Little Baghdad and provides Arabic, English, and Spanish support on every dispatch shift during core hours. Arabic-speaking drivers are available on request when booking.

Yes. We serve the community directly, both with Arabic language support and with cultural awareness around family rides, prayer timing, and dignified care.

Yes. Spanish-speaking dispatchers and drivers are available on every shift.

We honor female-driver requests whenever possible. Tell dispatch at booking and we assign accordingly when availability allows.

Yes. We partner with Chaldean Middle Eastern Social Services, the Chaldean American Institute, St. Peter Chaldean Catholic Cathedral, and Mother of Perpetual Help Chaldean Church. Members can be referred directly through any of these organizations.

Yes. We maintain a direct facility-partner line for case managers, discharge planners, and social workers. Ask for the partner packet when you call and we send the rate card plus our priority dispatch number.

Yes. Facilities with three or more recurring patients qualify for volume pricing and a dedicated rate card.

We coordinate rides through approved Medi-Cal broker networks (American Logistics, Modivcare, MTM) and through plan-direct contracts. Credentialing varies by plan and we can share current status on request.

Yes. COIs are available on request to any facility partner. Email dispatch with the certificate holder details and we send it over.

Sometimes, for partner programs like senior resource fairs or community health events. Ask dispatch and we evaluate on a case-by-case basis.